we strive to provide our customers with the highest quality service and support. We have provided our shipping and return policy below. Should you have any questions please feel free to contact us.
• Most orders placed before 12PM CST will ship same business day.
• Most orders are delivered within 3 days of the order date.
• For express shipping, we offer UPS Next Day Air through UPS (United Parcel Service) and Express mail (USPS EXpress Mail) through the United States Postal Service. UPS guarantees Next day Air. USPS (United States Postal Service) can take up to 2 days depending on delivery schedules.
• All Special Order pieces will be shipped upon arrival of the product or as requested by the purchaser.
• Customer has 2 business days to report any missing or damaged parts from date of receiving any merchandise.
• Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or holidays.
• Needles and Thread reserves the right to refuse any order for any reason.
Mikewig / Needles & Thread are not responsible for items that may be damaged, Late arrival or lost by the shipping company, or “carrier” (FedEx, EMS, UPS,USPS). All products and packaging should be carefully inspected upon receipt. Mikewig / Needles & Thread has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier.
Non Defective Returns:
• ALL SALES ARE FINAL
• All unworn clothing can be exchanged for full Store credit of the merchandise within 7 days of purchase. The following guidelines must be met for consideration of return.
• Must contact our offices within 2 Days from date of receiving any merchandise.. We do not accept exhanges after 14 days. No exceptions unless authorized before purchase.
• Must have a valid Return Authorization Number. To get a Return Authorization Number(RMA number), contact our office at (281)-772-0990
• All returns must be post marked within 3 business days from the issue date of the Return Authorization Number. Packages not post marked within 3 days of issue date of the Return Authorization Number may be rejected by the returns department.
• Clothing must not be altered or tampered with in attempts to modify.
• The item must still have the tag attached to it.
• The item must be in its original condition.
Mikewig / Needles & Thread Store credits will be emailed to the purchaser’s registered email for redemption within 5 business days of receipt of Clothing. Packages should be mailed to the address below with the Return Authorization on the outside of the box.
Needles And Thread Superstore: Returns
9896 Bissonnet St Suite 114
Houston, TX 77036 USA